Support
We usually reply within one business day.
Stuck, found a bug, or have a question the FAQ doesn't answer? Email support@mattmade.ai — include your macOS version and, for license issues, the email address you used at checkout.
Quick answers
I lost my license key
Use Lost your licence key? — type the address you bought with and we email that address a link to your account, where the key is kept alongside your invoice. That path is ours end to end, so it works even if the original purchase email never arrived. Still stuck? Email us from your checkout address and we'll look it up by hand.
"This key is already active on 3 Macs"
Your key has used all 3 activation slots. On any Mac where it's active, open Tray Overflow → License → "Deactivate This Mac…" to free a slot. If you no longer have access to an old Mac, email us and we'll free it for you.
The picker shows generic app icons instead of the real ones
Grant the optional Screen Recording permission (System Settings → Privacy & Security → Screen Recording) — that's what lets Tray Overflow capture each item's real menu bar glyph. The app relaunches once granted.
Clicking an item does nothing
Make sure the Accessibility permission is granted (System Settings → Privacy & Security → Accessibility). If you rebuilt or reinstalled the app, remove the old entry and re-add it.
Refunds, privacy, data
See the refund policy, privacy policy, and data deletion pages.